Making a user-friendly website is not an easy task. A website serves many purposes at once. Justifying every purpose demands a lot of smart tactics. The most important purpose is to inform visitors about your product/service.
A website should be informational rather than promotional. The old way was to involve customers by making them read page after page. But in today’s fast paced world, customers often don’t have the time to read all your content.
One of the best options is to add a live chat feature to your website. Live chat gives a personalized user experience and helps solve customers questions in real-time. Ultimately, it increases your conversion rate.
Here’s a list of 8 popular, and free, live chat plugin solutions for your WordPress site.
Acquire
Acquire Live chat software is fast, effective and a complete package of various customer support tools. It can be integrated with WordPress for free and you can also upgrade with a premium plan.
Acquire Live chat is very quick to interact with customers and ultimately it increases conversions. You just need to sign up on the Acquire website and link your account with the plugin and your agents can start chatting with customers.
Acquire chat box can be customized to meet your requirements, and is also optimized for Mobile (Android & iOS). You can also monitor traffic, analyze what your visitors are looking for, and set triggers accordingly.
You can also set up shortcuts, ban visitors, adjust settings, set triggers, send canned responses, add a chat-bot to save time and a sales bot to generate leads.
Livechat
Livechat is a very user-friendly & popular solution because of its dedicated WordPress plugin. For users, it automatically greets with a nice chat box at the bottom of the page. The box always remains inside and can be accessed with just one click. Customers can leave feedback once the conversation is done so that you can evaluate how your customer support team is doing. Customization options are also available for the design of the chat box.
Users can also generate a support ticket directly from the chat box. One of the best features of Livechat is its speed. Livechat loads faster, works on all the devices and offers a better user experience. Also, all the conversations can be controlled from a single dashboard, even if you have Livechat set on more than one site.
Livechat’s WordPress plugin integrates easily with your site. It also shows a full history of previous chats with the same customer.
Olark
Olark is a full-featured live chat solution. We can’t say Olark as an ideal example of WordPress live chat plugin, but it can be easily integrated with your website with the help of a widget. All you need to do is copy and paste the code into your WordPress sidebar widget. Also, there is Olark live chat plugin that makes setup easier. A piece of code is given by Olark, which you can embed whenever you wish.
Olark provides chat reports. It helps you to track customer satisfaction, responsiveness of the operator. It also checks chat frequency. It provides integration with Salesforce, Nutshell, Highrise and many more CRM’s. You can also track your visitors activities during their visit to your website. Other than this Olark has many other things to offer like chat history, label feature, help-desk integration and more.
Zendesk
Zendesk is one of the most popular customer support applications: it can be easily integrated with your website using their dedicated WordPress plugin.
Zendesk has beautifully designed templates and customized options available to create eye-catching chat widgets. It has one of the most wonderfully designed chat boxes, which can be easily customized.
The external zopim dashboard is there to respond to visitors, if you want to access on the go chats, you can install their mobile app for Android and iOS. If you were already using Zendesk, the best advantage is that it integrates with your current support software.
Pure Chat
Pure chat provides beautiful chat boxes. Any part of the chat box can be personalized with different themes, colors, animations and custom images. Pure chat not only builds beautiful chat boxes but it also provides powerful live chat support, which includes multi-chat management, analytics and proactive chat triggers.
Your users can send email messages when you are offline so that you do not miss out any of your potential clients. Once you return online you can connect with those visitors via the user information collected from the pre-chat form.
You can also chat with your potential clients with the help of mobile apps or from within your Account Dashboard.
WP Live Chat Support
The WP Live Chat Support plugin, is completely free and doesn’t require any third party integration. You can manage everything from inside your WordPress Admin Dashboard.
WP live chat plugin comes with six pre-defined chat box skins, which can be customized. Visitors can drag the chat box wherever they want on their screen for their convenience. All the chats are handled by an intuitive dashboard.
Most importantly you don’t need to spend a penny as the free version of WP live chat offers unlimited simultaneous chats.
You can also add surveys and polls to collect feedback from users and check chat history at any time. It has a compatible plugin with Google Analytics and a translation plugin. If you are looking for a WordPress-dedicated solution than WP Live Chat Support is the best option.
Intercom
Intercom is a comprehensive support application that helps you generate new leads, engage users, and boost conversion rates. It offers messaging services with live chat widgets. You can automate Intercom according to your needs, add chat-bots and increase engagement.
Intercom is a multi-tasking tool and not just a live chat software. It offers support assistant, marketing automation, lead generation, on-boarding and user engagement. To take full advantage of everything Intercom offers, you must take the time to explore all it’s features.
Intercom integrates with CRM software, Slack, Google Analytics, marketing services and more. If you’re looking for a complete solution where cost is not an issue, then Intercom is the best solution for most businesses.
Drift
Drift combines live chat with a chat-bot to save time and increase conversion rates. Drift is a conversational marketing tool which helps you convert more visitors into sales leads. It also integrates with popular email marketing and CRM applications.
Drift includes powerful features like anonymous visitor intelligence, account-based marketing, drift bots, scheduled meetings and more. With drift, you can chat with customers through a cloud dashboard or dedicated Android and iOS mobile apps.
Drift also offers a dedicated WordPress plugin.
