1. License & Usage
WordPress Themes — All our themes are licensed under the GNU general public license. You are allowed to remove the copyright information in the footer and make any modifications you want to your themes.
WordPress Plugins — All our plugins are licensed under the GNU general public license.
Photoshop Source Files (PSD) — Photoshop source files are licensed and copyrighted under Themely and you are not allowed to redistribute these files in any way.
2. Theme & Plugin Compatibility
Our themes and plugins are developed to work on a self-hosted WordPress site, which can be downloaded from WordPress.org.
3. Theme Updates
Each time a new version of WordPress is released, we check our themes for compatibility with the new version, and we update them if this is required. Also we update our themes any time we discover a bug or when a new feature has been added to the theme.
All updates and new versions are free of charge for existing customers while their membership/license is active.
With the purchase of a Product or Membership subscription you get full access to our Support Center. Technical Support is provided on our Support Desk via tickets, and you should not expect it via Facebook, Twitter or any other means. This is the quickest and most efficient way for anyone who has purchased a theme package to receive support. Moreover, the support that we offer shall include common issues and bugs that might occur, and not necessarily customization of any themes.
Support is free of charge for existing customers while their membership is active.
We don’t offer support for installation, customization, administration of WordPress itself.
5. Refund Policy
We at Themely want you to be completely happy with your purchase. If you have any questions, concerns, or problems, please contact us or open a new support ticket.
In the event, however, that you decide your purchase was not the right decision, we want to make things right. We are happy to offer a 14-day, money-back guarantee on all single theme and plugin purchases. Due to the possibility of dishonest tactics, we do not offer refunds on the All Themes Access subscription. Refunds do not apply to product upgrades or annual renewals.
Simply contact us within 14 days of your purchase, with details of your request, and we’ll be happy to initiate a refund on your purchase.
Absolutely no refunds will be given after 14 days from the initial purchase.
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
6. Price Changes
Themely reserves the right to modify or discontinue, temporarily or permanently, prices of all products or renewals, at any time with or without notice.
Our products are guaranteed to function on a clean installation of WordPress or when activated without any changes. Once you modify any of the theme/plugin files or include third party applications, then we cannot guarantee that the products will work.
We cannot guarantee that themes/plugins will function with all 3rd party components, plug-ins or web browsers. Browser compatibility should be tested against the demonstration pages on the demo server. Please ensure that the browsers you use will work with the themes as we can not guarantee that Themely themes will work with all browsers combinations.